Terms & Conditions

1. Introduction & Acceptance

Welcome to KwaZwai Entertainment ("Company", "we", "us", or "our"). These Terms and Conditions govern your access to and use of our website, digital reservation portals, event ticketing systems, and talent management services. By accessing our platform or confirming a booking, you agree to be bound by these Terms and all applicable laws of the Republic of South Africa.

2. Event Ticketing & Admission

• Age Restrictions: Access to nightlife events, VIP experiences, and club takeovers is strictly limited to individuals aged 18 and older unless explicitly advertised as an all-ages festival. Valid South African ID or Passport is required at venue entry.
• RSVP & Guestlists: RSVP confirmations (including Sdumane's House event passes) grant admission priority but remain subject to venue capacity and door control regulations.
• Right of Admission: Management and venue security retain the absolute right to refuse entry or remove any individual exhibiting disruptive, violent, or unsafe behavior without entitlement to a refund.

3. Artist Booking & Deposit Terms

Direct bookings for resident talent (including DJ Sdumane and the KwaZwai Collective) are governed by the following financial schedule:

• Deposit Requirement: A non-refundable 50% deposit is required at checkout to confirm and lock performance dates into the official roster schedule.
• Balance Payment: The remaining 50% balance must be settled prior to the performance start time or technical soundcheck on the event date.
• Technical & Travel Riders: Promoters are responsible for providing equipment meeting our technical rider requirements (e.g., Pioneer CDJs/Mixers). Bookings outside of Gauteng require transport, flights, and 4-star accommodation to be covered by the client.

4. Cancellations & Refund Policy

Compliant with the South African Consumer Protection Act (CPA):

• Promoter Cancellations (Bookings): Cancellations made more than 14 days prior to the event date forfeit the 50% deposit. Cancellations made within 7 days of the scheduled date require 100% payment of the total performance fee.
• Event Tickets: Ticket purchases are final. Refunds will only be issued if an event is canceled entirely by KwaZwai Entertainment without a rescheduled date.
• Force Majeure: Neither party shall be held liable for failure to perform obligations due to acts of God, extreme weather severe load-shedding power failures without back-up, or government event prohibitions.

5. Payments & Security

All online payments are securely processed through our integrated gateway partner, **PayFast**. We accept Visa, Mastercard, and Instant EFT. KwaZwai Entertainment does not store or process sensitive credit card numbers directly. All transactions are charged in South African Rand (ZAR).

6. Intellectual Property

All trademarks, logos, audio mixes, event graphics, photography, and site content displayed across the KwaZwai Entertainment platform are the exclusive property of KwaZwai Entertainment or its resident artists. Unauthorized duplication, redistribution, or commercial reproduction is prohibited.

7. Limitation of Liability

KwaZwai Entertainment, its directors, employees, and resident artists shall not be liable for any indirect, incidental, or consequential damages resulting from event attendance, personal property loss at partner venues, or third-party venue disruptions beyond our immediate operational control.

8. Governing Law & Contact

These terms are governed by and construed in accordance with the laws of South Africa. Any legal disputes shall be subject to the exclusive jurisdiction of the courts in Johannesburg/Gauteng.