Operating Location: Midrand, Gauteng, South Africa
Status: Active POPIA Governance Protocol
1. Commitment to POPIA
KwaZwai Entertainment processes personal information for event RSVPs, ticket issuance and check-in, payments, bookings, and inquiries. We aim to apply the conditions for lawful processing in Chapter 3 of the Protection of Personal Information Act (POPIA), including purpose specification, security safeguards, and data subject participation.
2. The 8 POPIA Conditions We Enforce
- Accountability: We ensure all processing measures are compliant from collection to destruction.
- Processing Limitation: Data is collected directly from you with consent and strictly limited to reasonable operational needs.
- Purpose Specification: Personal data is collected for specific, explicitly defined, and lawful purposes (e.g., ticket issuance, contract generation).
- Further Processing Limitation: Personal information is not processed for secondary purposes compatible with the original intent without your renewed consent.
- Information Quality: We take reasonable steps to ensure your personal information is accurate, complete, and up to date.
- Openness: We maintain transparency regarding how your data is processed and stored.
- Security Safeguards: We use HTTPS, server-side processing via Vercel, restrictive Firestore browser rules, and PayFast for payment processing. Ticket records are available only to server operations and authorized event check-in staff.
- Data Subject Participation: You maintain the absolute right to request access to, correction of, or deletion of your records.
3. Your Rights as a Data Subject
Access Information
Request confirmation of whether we hold personal information about you and receive a formal copy of your records.
Request Correction
Request the correction, destruction, or deletion of personal information that is inaccurate, irrelevant, out of date, or incomplete.
Object to Processing
Object on reasonable grounds to the processing of your personal information, including direct marketing communications.
Submit Complaint
Lodge a complaint with the South African Information Regulator if you believe your personal data rights have been infringed.
4. How to Submit a POPIA Request
To request access, correction, or deletion of your personal information stored by KwaZwai Entertainment, submit a formal written request to our designated Information Officer using the contact channels below. Please include proof of identity (copy of SA ID or Passport) so we can verify your authority as the Data Subject.
Information Officer Details
Designated Information Officer: Amo MatlhagaEntity Name: KwaZwai Entertainment / SyreTech Solutions
Physical Address: Midrand, Gauteng, South Africa
Email Address: popia@kwazwai.com / privacy@kwazwai.com
5. South African Information Regulator
If you are dissatisfied with our response to a POPIA request, you have the statutory right to contact the Information Regulator (South Africa):
Website: https://inforegulator.org.za
General Enquiries: enquiries@inforegulator.org.za
POPIA Complaints: POPIAComplaints@inforegulator.org.za